Using Keyboard Shortcuts

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Keyboard shortcuts allow you to use sequences of keystrokes as an alternative to the mouse for executing commands and navigating through the Siebel application. Typically these key sequences are combinations of CTRL, ALT, and SHIFT, along with the standard keys on your keyboard.

Many of the default keyboard shortcuts provided by your browser are also available for use in Siebel applications. For example, you can navigate sequentially through fields within the Siebel application views using TAB.

A full set of keyboard shortcuts is included in Siebel applications, but administrators can change these keyboard shortcuts in Siebel Tools. For information about the keyboard shortcuts available to you, contact your Siebel administrator.

Keyboard shortcuts can be grouped into the following categories:

Data Management Keyboard Shortcuts

Record Navigation Keyboard Shortcuts

Query Management Keyboard Shortcuts

General Navigation Keyboard Shortcuts

Online Help Keyboard Shortcuts

Layout Management Keyboard Shortcuts

Communication Management Keyboard Shortcuts

Application Functions Keyboard Shortcuts

Some keyboard shortcuts described in the tables in this topic do not execute the designated action in all browsers. Also, if a keyboard shortcut for an action in a table is the same keyboard shortcut for a different action in your browser, then the resulting action might be the action for your browser.

Note: The keyboard shortcuts described in this topic are included in the Siebel application. If your Siebel administrator changes the configuration of these keyboard shortcuts, then your keyboard shortcuts might be different. Because of the browser that you use, it might be necessary to change the default keyboard shortcuts in your browser preferences or in your Siebel Business Applications. If you encounter difficulties using your keyboard shortcuts, then contact your Siebel administrator.

See Also

Understanding the User Interface


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Data Management Keyboard Shortcuts


Action Keyboard Shortcut Context
New record CTRL + ALT + N List, form
New record using Quick Fill template CTRL + K Form
New record using last used Quick Fill template CTRL + J Form
Apply Quick Fill template to record CTRL + Q Form
Copy record

CTRL + ALT + C

CTRL + B

Record
Save record

CTRL + SHIFT + S

CTRL + S

List, form
Delete record

CTRL + ALT + D

CTRL + D

Record
Undo record CTRL + ALT + U
CTRL + U
ESC		 Record
Select all records

CTRL + ALT + A

(The preceding shortcut applies when each record appears with a check box.)

 List

Invoke selection dialog box

Open the calendar control

Open the calculator control

CTRL + ALT + P

F2

 Field

Close the calendar control without saving
Close the calculator control without saving

 ESC Control
Open a drop-down list

CTRL + ALT + P

F2

DOWN ARROW

Field

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Record Navigation Keyboard Shortcuts


Action Keyboard Shortcut Context
Go to previous record

CTRL + SHIFT + , (comma)

CTRL + UP ARROW

 List, form
Go to next record

CTRL + SHIFT + . (period)

CTRL + DOWN ARROW

List, form
Go to previous record set

CTRL + ALT + , (comma)

ALT + UP ARROW

List
Go to next record set

CTRL + ALT + . (period)

ALT + DOWN ARROW

List
Go to the first record set

CTRL + ALT + F

ALT + F

List, form
Go to the last record set

CTRL + ALT + L

ALT + L

List, form

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Query Management Keyboard Shortcuts


Action Keyboard Shortcut Context
New query

CTRL + ALT + Q

ALT + Q

List, form
Run query

CTRL + ALT + ENTER

ALT + ENTER

List, form
Refine query

CTRL + ALT + R

ALT + R

List, form
Save query with different name

CTRL + ALT + S

ALT + S

List, form

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General Navigation Keyboard Shortcuts


Action Keyboard Shortcut Context
Go to Site Map CTRL + SHIFT + A Application
Go to application-level menu CTRL + ALT + M Application
Go back ALT + LEFT ARROW Application
Go forward ALT + RIGHT ARROW Application
Open menu button window on list or form CTRL + SHIFT + M List, form
Go to next list or form CTRL + SHIFT + ] Application
Go to previous list or form CTRL + SHIFT + [ Application
Open the Tasks pane CTRL + SHIFT + Y Application
Go to Computer Telephony Integration (CTI) toolbar SHIFT + F2 Application
Go to tree applet CTRL + SHIFT + 4 Application
Go to previous tree applet node UP ARROW Application
Go to next tree applet node DOWN ARROW Application
Go to the field for the visibility filter CTRL + SHIFT + V Application

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Layout Management Keyboard Shortcuts


Action Keyboard Shortcut Context
Advanced sort CTRL + SHIFT + O List
Columns displayed CTRL + SHIFT + K List

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Online Help Keyboard Shortcuts


Action Keyboard Shortcut Context
Display online help

CTRL + ALT + H

CTRL + H

Screen
Display information about record CTRL + ALT + K Application
Display technical support information, including system information CTRL + ALT + J Application

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Communication Management Keyboard Shortcuts


Action Keyboard Shortcut Context
Send letter

CTRL + SHIFT + L

CTRL + L

Record
Send email

CTRL + ALT + 1

F9

 Record
Send fax

CTRL + ALT + 2

CTRL + F9

Record
Send page

CTRL + ALT + 3

SHIFT + F9

Record
Send wireless message

CTRL + ALT + 4

ALT + F9

Record

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Application Functions Keyboard Shortcuts


Action Keyboard Shortcut Context
Synchronize Database

CTRL + ALT + 5

SHIFT + F5

Application
Update audit cache CTRL + ALT + X Application
Connect as new mobile user CTRL + SHIFT + W Application
Log Out CTRL + SHIFT + X Application

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